Decoding Conversational UX: Navigating the World of CUI Design by Elizabeth Eagle-Simbeye

Conversational UI is a highly personalised and two-way interaction allowing a more humanised interaction. It’s “intelligent” because it combines these voice technologies with natural-language understanding of the intention behind those spoken words, not just recognizing the words as a text transcription. The rest of the intelligence comes from contextual awareness (who said what, when and where), perceptive listening (automatically waking up when you speak) and artificial intelligence reasoning. The choice of a chatbot’s goals and tasks depends on the company’s business objectives.

The primary advantage of Conversational UI is that it helps fully leverage the inherent efficiency of spoken language. In other words, it facilitates conversational user interface communication requiring less effort from users. Below are some of the benefits that attract so many companies to CUI implementations.

Designing for inclusive conversation

Examples of conversational interfaces you might be familiar with are chatbots in customer service, which work to respond to queries and deflect easy questions from live agents. You might also use voice assistants in your everyday life—like a smart speaker, or your TV’s remote control. Conversational UI is part of the fabric of our everyday lives, at home and at work. This shift towards NLP in design ensures that user interactions with technology mimic the nuances of human conversation, creating a more intuitive and seamless user experience. Designers, therefore, play a pivotal role in integrating NLP principles, ensuring that the design of conversational interfaces aligns with the intricacies of natural language interactions.

Chatbots can be a weapon of mass engagement in the hands of the right marketing team. Just as email marketing makes a case for the brand presentation, chatbots can do the same on multiple platforms. Productivity conversational interface is designed to streamline the working process, make it less messy, and avoid the dubious points of routine where possible.

Voice Assistants

They shape their input-output features and improve their efficiency on the go. Conversational interfaces are a natural continuation of the good old command lines. The significant step up from them is that the conversational interface goes far beyond just doing what it is told to do. It is a more comfortable tool, which also generates numerous valuable insights as it works with users. In fact, any bot can make a vital contribution to different areas of business. For many tasks, just the availability of a voice-operated interface can increase productivity and drive more users to your product.